1. Reservations & Payments

1.1. Reservations can be made by contacting Group Ibex Zone, or through your booking agent. A deposit of 50% of the total amount is required to confirm your booking. The balance of the remaining 50% must be transferred to Group Ibex Zone forty five (45) days prior to you arrival.
1.2. Hunts are booked and confirmed only upon receipt of a 50% deposit. This deposit is due within fifteen (15) days of making the reservation. There shall be no binding contract until the deposit has been paid. Failure to remit your deposit on time may result in an automatic release of the confirmed dates and the possible inability of re-instating your reservation. When Group Ibex Zone acknowledges receipt in writing of the deposit to you, it shall be deemed to constitute acceptance and confirmation of the reservation.
1.3. The remaining balance is due no later than forty five (45) days prior to commencement of your hunt. If the balance has not been received by that date, Group Ibex Zone shall be entitled at its discretion to treat your reservation as cancelled and consequently to forfeit such part of the deposit as determined solely by Group Ibex Zone.
1.4. Any reservation made within forty five (45) days of commencement of your hunting may be accepted provided space is available, payment in full is received, and documents can be delivered prior to departure.
1.5. The total amount must be paid before the beginning of the hunt, if not, nothing can be arranged. At the end of the hunt, the total final payment must be paid in cash.
1.6.This is the general way we use regarding booking and payment, however we can arrange this in a special and particular form in the customer’s contract.

2. Cancellations & Refunds

2.1. Any cancellation of a reservation must be made in writing and shall only be effective upon its acknowledged receipt by Group Ibex Zone. Cancellation charges will be applied in the following circumstances:
a – In case of cancellation, the client is fully responsible for paying all the permit, insurance and license hunting costs which may be issued in his name.
b – Cancellation 46 days prior to the hunt start date, the full deposit is refunded less a 1000 € handling fee per hunting client.
c – Cancellation 45 to 31 days prior to the hunt starting date, the 50 % deposit is forfeited.
d – Cancellation 30 days or less, the 75 % hunt cost is forfeited.
2.2. If the client is a “no show”, Group Ibex Zone shall be entitled to treat the reservation as cancelled without the client having given Group Ibex Zone any notice, and the provisions of paragraph 2.1 (a,b) shall apply. Also, any carry over for the following year shall be at the option of Group Ibex Zone.
2.3. Any request to vary your reservation must be in writing, and Group Ibex Zone’s agreement to request shall be at its sole discretion. If Group Ibex Zone agrees to vary your reservation as requested, it reserves the right to charge of an administration fee which shall be presented to you in writing and which is payable no later than seven (7) days after such notification.
2.4. No refunds are given:
-For lost travel time, or for substitution of facilities, areas, hunters, camps and dates.
-For itineraries amended after departure.
-Air circumstances arising beyond Group Ibex Zone ´s control, necessitating that alternative arrangement must be made to ensure the safety, further participation, and/or enjoyment of your hunting.
-If you do not appear for any accommodations, service, sightseeing or trip segment without notifying Group Ibex Zone, or if you leave your hunting after it has begun, and miss any scheduled sightseeing, activities or accommodations.
2.5. This is the general way we use regarding cancellations and refunds, however we can arrange this in a special and particular form in the customer’s contract.

3. For Your information

3.1. Group Ibex Zone acts as booking agent for hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners and other independent contractors providing accommodations, transportation, and/or other services. Each of these companies is an independent corporation with its own management and is not subject to the control of Group Ibex Zone including, but not limited to various ground operators.
3.2. Group Ibex Zone accepts all bookings like those described above. Transportation, accommodations, and other services provided by the ground operators are offered subject to the terms and conditions contained in the tickets, exchange orders, or vouchers issued by them and/or their suppliers. Because Group Ibex Zone does not have the right to control the operations of the independent operators and their suppliers, it cannot be liable for any personal injury or property damage which may arise out of these services. Group Ibex Zone reserves the right to cancel any itinerary, or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or to retain any expenditure occasioned by delays or events beyond its control. In case of any appreciable variation in its cost, Group Ibex Zone reserves the right to adjust its rates.

4. Risks

4.1.Hunting activities are potentially dangerous. The operating company, outfitter, and team will apply the necessary measures to preserve the customers’ safety, however they are not responsible for any accident, loss, illness, or physical conditions that might occur during the activity, as well as for any alteration, delay, or cancellation due to climatological conditions or unforeseen circumstances, and Group Ibex Zone won’t accept any extra expense that might arise from such conditions.
4.2. Group Ibex Zone draws your attention to the fact that there are certain inherent risks involved in participating in the type of trip sold by Group Ibex Zone, and that you accept them at your own risk.
4.3. It is your sole responsibility to take all appropriate medical advice prior to departure as to whether you are fit enough to take the trip booked. Group Ibex Zone shall not be liable for illness, injury, or death sustained on a program sold by Group Ibex Zone which is not due to the gross negligence of Group Ibex Zone, its officers, employees, authorized representatives, or agents whomsoever.

5. Force Majeure

5.1. “Force Majeure” means, in relation to Group Ibex Zone, any circumstances beyond the reasonable control of Group Ibex Zone (including, but not limited to: acts of God, explosion, flood, tempest, fire, accident, war, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences).
5.2. If Group Ibex Zone is affected by Force Majeure, it shall be entitled to and may, in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by Group Ibex Zone to you as a result of the non-performance of any of Group Ibex Zone ‘s obligation here under shall remain in its sole and absolute discretion although Group Ibex Zone shall use reasonable endeavours to reimburse you where possible. However, Group Ibex Zone shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to Group Ibex Zone of the Force Majeure.

6. Insurance

Group Ibex Zone obtain the basic insurance that that the spanish law say to get the hunting license.

7. Import Permits & Trophy Shipment

Trophy shipment can take from 3 to 6 months. The client is fully responsible for getting the necessary import permit for his county. If within 9 months payment has not been arranged, the trophy will become property of Group Ibex Zone.

8. Terms & Conditions

These terms and conditions govern the relationship between Group Ibex Zone and client, to the total exclusion of any other terms and conditions. No alteration to the terms and conditions may be made by any of our employees, authorized representatives, or agents, unless in writing by an authorized officer of Group Ibex Zone. An authorized officer of Group Ibex Zone shall make all decisions and matters subject to Group Ibex Zone’s discretion.

9. Carriage by Land, Sea & Air

Carriage by Land, Sea and Air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, some of which may limit liability. Land, sea, and air travel are also subject to operational decisions of carriers as well as air and sea ports which may result in cancellations, delays, or diversions, over which Group Ibex Zone has no control and for which Group Ibex Zone accepts no liability whatsoever.
Baggage: Temporary or permanent loss of baggage is the responsibility of you or the carrier.

10. Travel Documents & Vaccinations

It is your responsibility to ensure that passports, visas, travel permits, health certificates, inoculations, or other documentation required for the trip are obtained and are in order. It is your responsibility to meet any additional costs incurred either by yourself, or by Group Ibex Zone on your behalf, as a result of any failure by you to comply with such requirements.

11. Special requests

You must advise Group Ibex Zone in writing of any special requests, e.g. diet or facility, when you submit your reservation to Group Ibex Zone. If possible, Group Ibex Zone will meet any such requests.

12. Information in the Brochure

All information given in Group Ibex Zone’s brochure is, to the best of Group Ibex Zone ‘s knowledge, correct at the time of going to press, however Group Ibex Zone reserves the right to change the same. The photographs reproduced and information provided in the brochure depict typical scenes experienced and details on each destination; but the subject matter may not necessarily be seen or experienced while visiting that destination.

13. Photography

Group Ibex Zone reserves the right, without further notice, to make use of any photography or film taken on the trip by our staff for general purposes without payment or permission. When a client makes available to Group Ibex Zone photographs of their own, Group Ibex Zone reserves the right to make use of such photos.

14. Consent

The payment of the deposit or any other partial payment for a reservation on a hunt constitutes consent to all provisions of the conditions and general information contained in Group Ibex Zone’s brochure and price list. The terms under which you agree to take these hunts cannot be changed or amended, except in writing and signed by an authorized officer of Group Ibex Zone.

15. Money Paid to Booking Agents & Bookings Agent’s Responsibility

Your booking agent will forward deposits and other payments to Group Ibex Zone on your behalf. Since your booking agent is not our agent for the purpose of receipt of monies, there is no liability on your part unless and until we notify you (by way of a booking confirmation) that payment has been received by us. We will issue a booking confirmation to your agent immediately upon receipt of their payment on your behalf.

At Group Ibex Zone, we are very proud of our relationship with booking agents. To facilitate the reservation process for you, Group Ibex Zone requests its booking agent provide you with thorough communications pertaining to your booking. Your agent has been provided with a list of responsibilities to assist and inform you on matters such as required documentation, payment schedules, and cancellation policies. Your agent will assist you to the best of his/her ability in providing answers and information pertaining to your booking.

16. Conditions of Booking

You shall comply with the instructions of Group Ibex Zone ‘s representatives at all times. No client shall be accepted or permitted to continue to hunt while their mental status or physical condition is, in the opinion of any representative of Group Ibex Zone, such as to render them incapable of caring for themselves, or makes them objectionable to other clients, or becomes a hazard to themselves or other clients, and Group Ibex Zone will not be responsible for expenses by such persons precluded from completing the safari for this reason.

17. Notice of Enforceability

Please remember: When you book travel related services with Group Ibex Zone, you are entering into a binding agreement that assumes all terms and conditions are fully understood as stated Group Ibex Zone’s brochure and price list.

18. Changes

All trophy and daily fees, as well as terms and conditions, are subject to change without notice, Group Ibex Zone is not responsible for these kinds of changes, and client accepts possible trophy fee increases by the game department.
All offers are subject to prior change without notice by the competent authorities. Each hunter must bring the official documentation.
Any change in the conditions mentioned above, will be shown in the corresponding offer. Any surcharge we will comment you in advance.

19. Things about hunting

All wounded and not found animals (with blood) must be paid for completely.
If the client misses to shoot a trophy 3 times, he will have to pay the 50% fee as well.
If finally the customer decides not to shoot the animal contracted, or the animal the guide is indicating, he will have to pay the trophy fee completely.

20. Spanish law

The parties will submit expressly to the Courts of Spain, and specifically to the Courts of the city of Castellón (Spain), with full subjection to Spanish law. Renouncing expressly any other jurisdiction and law that could correspond. Regarding the application of the terms and general conditions of this contract, both parties by common consent grant full application to this agreement.


Group Ibex Zone Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, respond to a survey, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links

We do not include or offer third-party products or services on our website.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google Analytics on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Google Display Network Impression Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together
We use them to compile data regarding user interactions.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:
• NOT use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Group Ibex Zone C.B.
C/ Pintor Zuloaga, 3 bajo
12006 Castellón, Spain